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privacy policy

Privacy Policy

 
  1. Introduction 
    Thank you for your interest in AES and our leading minIoTTM family of miniaturized IoT Solutions. The protection of your personal information is important to us. In the following document, we describe how we collect and process your personal information when you use our website, online store, wiki pages, customer portal, forum, share your information with us in trade shows, seminars or any other event. The personal information you share with us such as the company name, your personal name, email and phone numbers, helps you in procuring our products, get technical support including updates regarding our newest modules and solutions, software releases and receive news on our future products and developments. AES LTD with the main office located at 3 Hatamar st. Yokneam, Israel (“AES”), phone +972-3-5627733 email: info@aes-amarel.com, is the controller of your personal information in accordance with the EU GDPR regulations. AES may update, modify or extend this Privacy Policy from time to time.

 

  1. Information we may collect and process

    1. Personal information provided directly from you or from the company you work for: When corresponding with AES you or the company you work for give us information that may be personal like your name, email address, phone number, address, and financial and payment information. The information may be given to us by any kind of correspondence like emails, messages on social platforms, filling in forms on our digital assets like our website (www.AES-Amarel.com), by telephone, personal interactions in events or otherwise.

    2. Personal information provided by third parties: We may collect personal information like name, email address, user name, title, function, or geographic location from third-party websites like social media platforms.

    3. Information collected automatically through our digital assets Our website uses cookies to collect standard Internet Log information and visitor information. These cookies allow us to distinguish groups of users with similar behaviour and allow us to collect information about your visits to our websites. Cookies cannot be used to track your browsing activity on any other websites. For more information about cookies read the cookies section below.

  2. The purpose and usage of personal data collection: We may collect and process your personal information for the following purposes:

    1. To respond to any communications that you send to us and keeping a record of those communications - We may collect and process any information from any correspondence between us. This information includes your name, email address, company name, address, and phone number. This processing is necessary for identifying you, providing you with relevant information, for the administration of our business, which is necessary for the legitimate interests of the company and in order to fulfil or enter into a contract with you.

    2. Product purchase, delivery and refund - Personal information like your name, email address, company name, address, and phone number may be used by our finance and sales team or forwarded to the related logistic partners for the delivery of products. In addition, personal information like bank details, and payment details may be forwarded to financial factors to complete product purchase or refunds. This processing is necessary for supplying products, services and refunds, which are necessary for the legitimate interests of the company and in order to fulfil or enter into a contract with you.

    3. To provide you with updates about the products you purchased including technical and software updates, information about other products and services we offer. For these purposes, we may process personal information like your name, address, email address and company name. The information we may send you may be delivered by personal or mass emails. We may use a third-party newsletter platform and a CRM platform to deliver the information, but we do not allow these third-party platforms to use your personal information. You may opt out any time of receiving such information from us by replying to these emails or by following the instructions within the emails (unsubscribe). This processing is necessary for notifying our customers with product updates and for marketing and promotion of our products, which is for the legitimate interests of the company.

    4. To allow you a high level of user experience and interface on our websites, we administer our websites, perform analysis and monitor website usage. The information we may process for these purposes may include the Internet Protocol (IP), your user account information, time-zone setting, operating system and platform, browser type and version, and information about your visit to our website. We use cookies to collect this information. This processing is necessary for the improvement of our website, user experience and interface of our website, products and services, which is necessary for the legitimate interests of the company.

    5. To target you for advertising purposes - We may use your non-identified personal information collected by cookies for the delivery of targeted ads or promotions. For more information, read section Cookies below. This processing is necessary for the marketing and promotion of our products, which is for the legitimate interests of the company.

    6. To comply with any legal obligations and preventing misuse - The information we may process for this purpose is used for legal obligations like commercial, accounting, export control, customs and tax regulations. To prevent misuse, we may process IP address, name or email address and geographic location to filter suspicious users, malware, emails or files through our servers or by using anti-malware and email filters. This processing is necessary for ensuring the safe use of our systems, which is for the legitimate interests of the company.

  1. How do we share personal data and with whom? We only share personal information with other entities if it’s necessary.

    1. Distributors - We may share information with our distributors to provide a geo-based service.

    2. Design house partners - We may share information with our Design house partners to provide extended services only if were asked to do so.

    3. Financial entities - In order to process transactions, we may share information with banks, PayPal and PayPal like applications and credit card companies.

    4. Logistics business partners - We may share information with our logistic business partners to fulfil our contracts.

    5. Authorities and other parties: If a legal issue is accrued, we may share your information when required by law with authorities to protect our users, customers, partners, and our own interests.

  2. International transfers: We may need to transfer your personal data by using parties or suppliers that work for AES and located in countries outside the European Economic Area (“EEA”) in the following cases:

    1. If any of our websites host located in a country outside of the EEA, we may store your information in that country.

    2. We may transfer your data to MailChimp or other E-mail marketing companies for content delivery services; Salesforce for customer relationship management services; Social media platforms, Google and for communication, advertisement and marketing services.

We will take all reasonably necessary steps to ensure your personal data is secure and in accordance with this privacy policy.

  1. How we keep and protect your personal data? We guarantee to use technical and organizational measures to secure the personal information you provide us. Unfortunately, we cannot guarantee the security of your data transmission via the internet since it is not completely secure. Our website may include hyperlinks to other websites. We have no control over these websites and therefore we will not be responsible for your privacy whilst visiting these websites.

  1. Miscellaneous

    1. Cookies: Our websites use cookies to enhance user experience. The user's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about interaction with the website. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. We may automatically collect the following information on each of your visits to any of our websites:

      1. Your Internet Protocol (IP) address, browser type and version, your login information, time-zone setting, operating system and platform, browser plug-in types and versions.

      2. information about your visit and interaction with our website such as scrolling, clicks, and mouse-overs, URL, clickstream to, through and from the website, date and time of the interactions, products pages you viewed or products you searched for, page response times, errors, methods used to exit from the page and length of visits. We use Google Analytics and heatmaps tools like Hotjar to collect the information above and process the information to realize statistics. We do not collect or store any personal information that could identify you personally like your name, address or any other data you have provided to us alongside this information and we don’t allow our analytics tools providers to share our analytics data.

    2. Storage period We store your personal information depending on the purpose of the processing of such information. We will not retain your personal data for longer than is necessary. The criteria we use for determining the retention periods will be any regulatory requirements or regulatory guidelines and the purpose of the retention. For example, we are required by law to retain any information relevant for accounting and bookkeeping reasons for at least 7 years. Business-related information may be kept in our systems for an indefinite period of time.

    3. Your rights concerning your personal data These are your rights as a data subject:

      • The right to be informed

      • The right of access

      • The right to rectification

      • The right to erasure

      • The right to restrict processing

      • The right to data portability

      • The right to object

      • Automated decision making and profiling – AES does not make decisions based on the automated processing of your personal information. If that ever changes, this policy will be updated accordingly.

If you want to exercise your rights or if you have any questions about this privacy policy, please contact us:

Contact us via our website at AES-Amarel.com/contact-us/ or via email at info@AES-Amarel.com.

  1. Changes to this policy We may change this privacy policy from time to time. Changes to the privacy policy will be posted on this page and notified to you by email or by post. Please check back frequently to see any updates or changes to this privacy policy.

 

 

Updated May 28th, 2019